WordPress Support Packages

As a social enterprise, we’re on a mission to make great award-winning website support affordable to all.

With a agency rates typically being between £85 – £160/hour with the industry average being £108/hour, it’s no wonder that many businesses have to resort to fumbling around with their own DIY efforts when it comes to website maintenance! Worst still, 2023 saw the biggest increase in cyber attacks on WordPress sites we’ve ever seen. Working with our partners at Hero Host – a leading WordPress security specialist – we’ve come up with a range of fixed price maintenance packages to take the stress out of website maintenance.

Special Offer: Save £5/m on our support packages when you host with Hero Host! Use code hero5 at the checkout. Not with Hero Host? View Hero Host Packages

Support Bronze

Peace of mind

£20 per month

WordPress maintenance
Any fixes to get a downed site back up
PHP/White screen error fixes
Malware scanning
Premium security
Malware removal
Pro-active plugin & theme updates
Daily website backups
Website monitoring
Speed optimisation
Daily speed tests
Dead link scanning
Email problem support
Monthly report on the website

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Support Silver

Unlimited Website Tasks

£69 per month

WordPress maintenance
Any fixes to get a downed site back up
PHP/White screen error fixes
Malware scanning
Premium security
Malware removal
Pro-active plugin & theme updates
Daily website backups
Website monitoring
Speed optimisation
Daily speed tests
Dead link scanning
Email problem support
Monthly report on the website
Premium CDN Service
Director team texted if your site goes down
Unlimited website tasks*

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Support Gold

Custom Development

£189 per month

WordPress maintenance
Any fixes to get a downed site back up
PHP/White screen error fixes
Malware scanning
Premium security
Malware removal
Pro-active plugin & theme updates
Daily website backups
Website monitoring
Speed optimisation
Daily speed tests
Dead link scanning
Email problem support
Monthly report on the website
Premium CDN Service
Director team texted if your site goes down
Unlimited website tasks*
Premium SLA
More advanced work included – up to 5 hours development per month!

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Comparison table

	Bronze Package	Silver Package	Gold Package
Daily Wordpress Updates
Daily Theme Updates**
Daily Plugin Updates**
Fix White Screen PHP errors
Support with email issues
Caching
Premium image compression
24/7 Monitoring
Report on the website
Website back-ups
Speed Optimisation
Dead link scanning
Malware removal
Daily malware scanning
Fix broken checkout
Premium Security
Premium CDN for even faster speeds
Director team texted if site goes down
Unlimited website tasks*
Add code snippet
General Question Support
Configure basic plugins
Edit/write CSS
Troubleshoot custom code
Configure complex plugins
Premium SLA
More advanced work included - up to 5 hours development a month
	Buy Now	Buy Now	Buy Now

Boring Bit

Like always we’ll write this in plain English and there’s no scary terms. Minimum term of only 1 month on Bronze and 3 months on higher packages. 3 days notice needed. *Our Silver plan includes unlimited text and image amends, content publishing and plugin setting changes. Our Gold plan also includes up to 5 hours of development/advanced work per month. Please note that this is a maintenance service; significant work such as page designs, site redesigns, or working through SEO reports are not really the purpose of these packages. If the site is hosted away from Hero Host, we will need full access to provide a good level of service. They will be responsible for ensuring back-ups are made and will need to make one available to us on request. **Themes and plugins are updated daily as long as no customisation has been made, it is licensed, or it is in our extensive library.

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